A portal for referring practices
Veterinary practices are the referral engine of every pet crematorium. Today a nurse rings, describes the pet, and hopes it is written down correctly. In the portal the practice raises the collection itself - pet, weight, owner, preferred window - and then watches the status without phoning.
Open the vet portal- · The practice sees progress, so it stops chasing and starts trusting.
- · Details are typed once, by the person who has the record in front of them.
- · Every referral is attributed, so you can finally see which practices are worth visiting.
- · A portal is a genuine reason for a practice manager to choose you over a competitor.
Reviews, requested every time
Your workbook already has three review columns - requested, followed up, left - which shows you know reviews matter. What it cannot do is act. In the system the request is scheduled automatically after the ashes go home, and the follow-up appears as a task if nothing arrives.
See the follow-up board- · No family is asked at the wrong moment, and none is forgotten.
- · Follow-up is a queue, not a memory test.
- · Review volume becomes a number you can watch month on month.
- · Consent is respected - no request goes to a family who declined contact.
Keepsakes as a managed range, not a cupboard
Urns, caskets, jewellery and paw prints are where the margin sits, and where complaints are made. Holding the range as a catalogue with stock levels means you know what is on the shelf, what is on order, and what a family is still waiting for.
Open keepsakes & stock- · Stock levels and reorder points, so nothing is promised that cannot be supplied.
- · Outstanding items chase themselves instead of sitting as a 'No' in a cell.
- · Attachment rate and average order value per case become visible.
- · Engraving text is stored with the case, so it is never re-read off a note.
The numbers you cannot see today
Everything above produces reporting as a by-product. Turnaround time, cases per week, referral mix, keepsake attachment, unpaid balances - none of which the workbook can produce without a manual afternoon.
See the dashboard- · Average collection-to-return turnaround, against your 24-hour promise.
- · Cases and revenue by referring practice, month by month.
- · Keepsake attachment rate and average value per case.
- · Outstanding invoices, ageing, with nothing older than it should be.
The quiet cost of the current approach
These are illustrative figures for discussion, using your own pricing. We would refine them with your real volumes before any commitment.
| Where time and money leak today | Illustrative annual effect |
|---|---|
| Re-typing paper notes into the workbook, ~20 min per case | Roughly a full day a week of admin recovered |
| Answering 'where is my pet' by reading four tabs | Shorter calls, and a better call |
| Invoices that nobody chases (one in your six-row sample) | Even a 2% unbilled rate is thousands |
| Outstanding keepsakes discovered by complaint | Complaint handling, and the goodwill cost |
| Review requests missed | The single cheapest source of new families |
| Reconstructing records for an inspection | Hours of the manager's time, at the worst moment |