You are running a regulated, licensed facility on a file that anyone can overwrite without trace.
Springfield holds Defra permit U1444639 and cremates individually - never communally. That promise is the business. Defending it means being able to show, for any pet, an unbroken and unalterable line from the moment of collection to the moment the ashes went home: who collected, which label, which chamber, which temperature, who verified, who handed over.
A workbook cannot do that. It has no history, no ownership of an entry, no rule that a cold-storage timestamp must fall after arrival. It also cannot chase the paw print that has not been made or the invoice that has not been paid - both of which are sitting unresolved in the sample you sent.
Everything else in this proposal - the CRM, the keepsake stock, the vet portal - is upside. The compliance trail is the reason to do it.
Cold storage recorded as 27/07/2025 for a pet that arrived on 27 April and was cremated on 28 April. A single keystroke that makes the record self-contradictory - and it is still there.
Ashes into the Amberley heart on 28 April, collected 30 April - then the row stops. Invoice paid, payment method, keepsake transferred and outstanding keepsakes are all blank. Nothing has chased it since.
Open them in the system and you will see the same records with the gaps flagged, the follow-up queued, and the impossible date refused.
One case, one record
The four tabs become a single guided case that walks from collection to the ashes going home, with the next action always visible.
Inspection-ready by default
Cold-storage durations, cycle temperatures, label verification and chain of custody are captured as you work, not reconstructed afterwards.
Two people, at once
Office, operator and driver work in the same record at the same time, each entry stamped with who made it and when.
A front door for vets
Referring practices request a collection and track it themselves - the growth lever a spreadsheet can never offer.
How to read this proposal
A tab-by-tab review of your workbook and the six risks it leaves open.
One case record through four stages, and who does what.
Your obligations, and exactly which screen evidences each one.
Vet portal, reviews, keepsake margin and referral reporting.
Phases, cost, and what a pilot looks like.
The working system, loaded with your six imported cases and 26 more.